Shipping & Return

Shipping Policy

1. Shipping Overview

At RustyStudioUSA, we take pride in ensuring your handcrafted Damascus ring reaches you promptly and in perfect condition. We offer shipping across [Your Country or Worldwide], and all orders are carefully packaged to ensure safe delivery.

2. Processing Time

  • Standard Orders: Please allow 3-5 business days for order processing before shipping.
  • Custom or Made-to-Order Rings: These orders may take up to 2-3 weeks for crafting before they are shipped.

You will receive a confirmation email with tracking information once your order is dispatched.

3. Shipping Methods & Estimated Delivery Times

  • Standard Shipping: [5-7 business days]
  • Express Shipping: [2-3 business days]

Please note that delivery times may vary based on your location and the shipping method selected at checkout.

4. Shipping Costs

  • Standard shipping is [free/flat rate/cost based on order amount].
  • Express shipping costs vary depending on the destination and will be calculated at checkout.

5. International Shipping

For international orders, delivery times can vary based on customs clearance and local postal services. Any customs duties, taxes, or additional fees are the responsibility of the customer.

6. Lost or Damaged Packages

RustyStudioUSA is not responsible for lost or damaged packages once shipped. However, if you encounter any issues, please contact us, and we will assist you in resolving the matter with the shipping carrier.

Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase from RustyStudioUSA. If you are not entirely happy with your ring, we accept returns under the following conditions:

  • Returns must be initiated within 30 days of the delivery date.
  • The item must be in its original condition, unworn, and in the original packaging.
  • Custom or personalized rings are non-refundable unless there is a manufacturing defect.

2. Return Process

  • Contact us at support@RustyStudioUSA.com with your order number and reason for return.
  • Once your return is approved, we will provide you with the return shipping instructions.
  • You are responsible for the return shipping costs unless the item is defective or incorrect.

3. Refunds

  • Refunds will be processed within 7-10 business days after we receive the returned item.
  • The refund will be issued to the original payment method. Please note that original shipping charges are non-refundable.

4. Exchanges

If you wish to exchange your ring for a different size or style, please contact us within 30 days of delivery. We will provide instructions for returning the item and processing the exchange.

5. Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized rings
  • Sale or clearance items
  • Gift cards

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at support@RustyStudioUSA.com. We will arrange a replacement or refund at no additional cost to you.